How to Transfer Account Ownership to Another Person

If you need to hand over a dotCanada account to another person - for example, when selling a website, transitioning a client's hosting, or transferring a business - account ownership transfer is possible with assistance from our support team.

When Is an Ownership Transfer Needed?

• Selling a website along with its hosting account
• Handing off a client's hosting to them directly
• Transferring a business account to a new owner

How the Process Works

Account ownership transfers involve updating the primary account holder's name, email, and billing information. Because this is a sensitive change, it requires verification from the current account holder.

1. The current account holder should contact our support team to initiate the transfer request.
2. Provide the new owner's name and email address.
3. Our team will verify the request and guide both parties through the necessary steps.
4. Once completed, the new owner will have full access and control over the account.

Things to Confirm Before Transferring

• Ensure all outstanding invoices are paid before requesting the transfer.
• Confirm the new owner has agreed to dotCanada's terms of service.
• Make sure the new owner has a valid payment method to take over billing.

Transferring Individual Services vs. the Full Account

In some cases, it may be more appropriate to transfer individual hosting plans or domains rather than the entire account. Our support team can advise on the best approach for your situation.

To start an ownership transfer, contact our support team.