Privacy Policy

Last updated: March 1, 2025

Introduction

This Privacy Policy describes how dotCanada.com ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our web hosting services and visit our website. We are committed to protecting your privacy and complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect (Personal Information)

We may collect the following types of personal information:

Account Information: Name, email address, telephone number, billing address, and payment information
Technical Information: IP address, browser type, operating system, device information
Usage Data: Information about how you use our website and services
Communications: Records of correspondence if you contact us
Domain Registration Information: WHOIS data including registrant contact details

2. Collection Methods

We collect information when you:

Create an account
Purchase our services
Use our hosting services
Contact our customer support
Visit our website (through cookies and similar technologies)
Subscribe to our newsletters

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our hosting services
To process transactions and manage your account
To respond to your inquiries and provide customer support
To communicate about service updates, offers, and promotions
To improve our website and services
To prevent fraud and enhance security
To comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

Performance of a contract when we provide services to you
Your consent, where specifically requested
Our legitimate business interests
Compliance with legal obligations

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

6. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third parties that help us deliver our services, including payment processors, data centers, and customer support tools
Domain Registrars: For domain registration services
Legal Compliance: When required by law, legal process, or government authorities
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Access your personal information
Correct inaccurate personal information
Withdraw consent where processing is based on consent
Request deletion of your personal information, subject to legal requirements
Receive information about how your data is processed
Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Canada. When we transfer your information, we ensure appropriate safeguards are in place to protect your information and comply with applicable laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date. We encourage you to review this Privacy Policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

dotCanada.com
299 Northfield Dr. East
Suite 1A Upper
Waterloo, Ontario
Canada N2K 4H2
Email: privacy@dotcanada.com