Our Promise
The dotCanada Service Guarantee
We stand behind our hosting with a 30-day money-back guarantee, 99.9% uptime, and 24/7 support. Your satisfaction is our top priority.
What We Promise
Our Guarantee to You
Every dotCanada plan is backed by these commitments.
Money-Back Guarantee
Try dotCanada completely risk-free. If you're not satisfied within 30 days, contact us for a full refund - no questions asked, no hoops to jump through.
99.9% Uptime Guarantee
Your website deserves to be online. We guarantee 99.9% uptime with redundant servers, automatic failover, and proactive monitoring.
24/7 Expert Support
Our support team is available around the clock via ticket, email, and live chat. Real people, real solutions - not chatbots.
Canadian Data Protection
Your data stays in Canada. Our servers are physically located in Canadian data centres, keeping your website protected under Canadian privacy law.
How It Works
Our Money-Back Process
Request a Refund
Contact our support team within 30 days of purchase. Let us know you would like a refund - no explanation needed.
We Process It
Our team processes your request within 1-2 business days. We may ask if there is anything we can do to help first.
Refund Issued
Your full payment is refunded to your original payment method. Hosting plans, tools, and add-ons are all eligible.
TESTIMONIALS
What Our Customers Say
Thousands of Canadian businesses trust dotCanada to keep their sites online.
Adriana West
HeavenSent.ca“From the time I entered this ticket to the time that dotCanada responded it was just over 12 minutes. In any tech field that response time is very fas…”
Ryan Radford
WGSS“Wow! I have to say I am always more than impressed with your quick service and ability to always help me out as a client. Mike came up with a fantasti…”
Robert Kirkendall
SEA Enterprises LLC“I have worked with many hosting companies. This is my first time working with dotCanada. I have to say I am pleased so far with the service. All issue…”
100% Satisfaction Guarantee
We're so confident you'll love dotCanada that we offer a 30-day money-back guarantee. Not satisfied? Get a full refund, no questions asked.
FAQs
Guarantee FAQs
Common questions about our guarantees and refund policy
What is covered by the money-back guarantee?
All hosting plans (monthly and annual), tools, and add-ons purchased within the last 30 days are eligible for a full refund.
How long does a refund take?
Refunds are processed within 1-2 business days. Depending on your payment provider, it may take 3-5 additional days to appear on your statement.
What happens to my website after a refund?
Your hosting account will be deactivated after the refund is processed. We recommend downloading a backup of your files before requesting a refund.
Is there a limit on refund requests?
We process refunds in good faith. Our guarantee is designed for customers who genuinely tried the service and were not satisfied.
What if my site experiences downtime?
If we fall below our 99.9% uptime SLA, contact our support team and we will review the incident and provide appropriate account credit.
How do I request a refund?
Contact our support team via live chat or open a ticket. Simply let us know you would like a refund and we will take care of the rest.
Ready to Get Started?
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