How to Change the Primary Email on Your Account

Your primary email address is how dotCanada communicates with you - invoices, renewal reminders, and support replies all go to this address. If you need to update it, here's how to do it securely.

How to Change Your Primary Email

1. Log in to your dotCanada client area using your current email address and password.
2. Click on your name or account icon in the top right corner.
3. Select Edit Account Details.
4. Update the Email Address field with your new email.
5. Save your changes. A verification email may be sent to confirm the new address.

What If I Can't Log In With My Current Email?

If you've lost access to the email address on your account, you'll need to verify your identity before we can make changes. This is to protect your account from unauthorized modifications.

In this case, contact our support team directly. We'll guide you through the identity verification process and help update your email address safely.

After Changing Your Email

Once your email is updated, all future correspondence from dotCanada - including invoices, support replies, and service notifications - will be sent to your new address. Make sure to update any saved logins or password managers accordingly.

Keeping Your Email Secure

We recommend using an email address that you control long-term and that isn't tied to a domain hosted with dotCanada - that way, you won't lose account access if you need to make changes to that domain.

Need help? Contact our support team and we'll assist you.