How to Reactivate a Suspended Account

If your dotCanada account or hosting service has been suspended, the most common cause is an unpaid invoice. The good news is that reactivation is typically straightforward once the outstanding balance is resolved.

Common Reasons for Suspension

• A renewal invoice was not paid by the due date
• A payment attempt was declined (expired card, insufficient funds, etc.)
• A chargeback or payment dispute was filed

How to Reactivate a Suspended Account

1. Log in to your dotCanada client area. (You should still be able to access billing even if your hosting is suspended.)
2. Go to Billing > Invoices and identify any outstanding unpaid invoices.
3. Pay the overdue invoice using Visa, Mastercard, American Express, or PayPal.
4. Once payment is confirmed, your account will typically be reactivated automatically. In some cases, a brief processing delay may occur.

What If I Can't Log In?

If your login access has also been affected, contact our support team directly and we'll help you access your account and resolve the outstanding balance.

Preventing Future Suspensions

The easiest way to prevent suspension is to enable auto-pay and keep a valid credit card on file. That way, renewal invoices are handled automatically without any manual steps required.

If you believe your account was suspended in error, contact our support team right away and we'll investigate promptly.