How to Reactivate an Expired Account

If a hosting plan on your dotCanada account has expired - meaning it passed its renewal date without payment - you may still be able to reactivate it during a short grace period. Here's what to know and how to act quickly.

The Grace Period

After a service expires, dotCanada holds your account data for a limited grace period before it is permanently deleted. The length of this grace period may vary by plan type. If you're within this window, reactivation is possible.

How to Reactivate an Expired Service

1. Log in to your dotCanada client area.
2. Go to Services and locate the expired product.
3. If reactivation is available, you'll see an option to Renew or Reactivate the service.
4. Pay any outstanding renewal invoices using your preferred payment method.
5. Your service will be restored once payment is confirmed.

What If the Grace Period Has Passed?

If your account has passed the grace period, your data may no longer be recoverable. In this case, contact our support team as soon as possible - while we cannot guarantee data recovery after the grace period, our team will do everything we can to help.

Moving Forward

To prevent expiry from happening again, consider enabling auto-pay and ensuring your contact email is current so you receive renewal reminders in advance of your due date.

For urgent reactivation requests, contact our support team immediately.