How to Restore an Email Account Using JetBackup

If emails have gone missing or an email account was accidentally deleted, JetBackup can restore the mailbox from a previous daily backup - no need to recreate the account from scratch.

Steps to Restore an Email Account

1. Log in to cPanel and open JetBackup from the Files section.
2. Click Email Accounts in the JetBackup dashboard.
3. Find the email account you'd like to restore from the list.
4. Select the backup date you want to restore from.
5. Click the restore icon next to that snapshot and confirm when prompted.

JetBackup will restore the email account along with its stored messages. This typically completes within a few minutes.

What Gets Restored

Restoring an email account from JetBackup recovers:

• The email account itself (username and mailbox)
• Stored email messages that were present at the time of the backup
• Folder structure within the mailbox

Note that emails received after the selected backup date will not be included in the restore.

Things to Keep in Mind

• If the email account still exists but is missing messages, the restore will merge or overwrite - check what option JetBackup presents before confirming.
• Emails stored only on a local mail client (like Outlook or Thunderbird using POP3) may not be in the server backup.

If you need help restoring a specific email account or are missing messages that should be recoverable, contact our support team and we'll be glad to assist.