How to Restore a Full cPanel Account Using JetBackup

If your website has been seriously compromised or a major change has gone wrong, a full account restore using JetBackup can get everything back to a previous state - including your files, databases, email accounts, DNS zones, cron jobs, and SSL certificates.

Before You Restore

A full account restore will overwrite your current account data with the selected backup. Make sure you want to replace everything before proceeding. If you only need to recover specific files or a database, consider a more targeted restore instead.

Steps to Restore a Full Account

1. Log in to cPanel and open JetBackup from the Files section.
2. Click Full Backups in the JetBackup dashboard.
3. You'll see a list of available backup snapshots by date. Click the restore icon next to the date you want to restore from.
4. Review the restore summary and confirm when prompted.
5. JetBackup will process the restore in the background. This may take several minutes depending on account size.

After the Restore

Once the restore is complete, check your website to confirm everything is working as expected. You may need to clear your browser cache or any CDN cache to see the restored version.

Backup Retention

dotCanada retains daily backups for 30 days, so you can restore to any snapshot taken within the past month.

If you're unsure which backup to restore from, or if you encounter any issues during the restore process, please contact our support team - we're here to help.