How to Request a Refund

dotCanada offers a 30-day money-back guarantee on new hosting accounts. If you're not satisfied within the first 30 days, you can request a full refund of your hosting fees.

Eligibility

• The 30-day money-back guarantee applies to new hosting plan purchases.
• The request must be submitted within 30 days of your initial sign-up date.
• Domain registrations and certain add-on services are generally non-refundable.
• The guarantee applies to your first purchase of a given plan type - it does not apply to renewals.

How to Request a Refund

1. Log in to your dotCanada client area.
2. Contact our support team and include your account details and the reason for your refund request.
3. Our team will review your request and process the refund if you're within the eligible window.

How Are Refunds Processed?

Refunds are returned to the original payment method used at the time of purchase - either your credit card (Visa, Mastercard, or American Express) or PayPal. Processing time varies depending on your payment provider but typically takes a few business days.

Outside the 30-Day Window?

If your request falls outside the guarantee period, our team will still review your situation. While refunds outside 30 days are not guaranteed, we're committed to being fair and finding a reasonable resolution wherever possible.

To start a refund request, contact our support team with your account details.