Reseller Hosting FAQ - Common Questions Answered

Here are answers to the most common questions dotCanada resellers ask about their hosting accounts and WHM.

Can my clients see that I'm using dotCanada?

Not if you set up white-label branding correctly. Use branded nameservers, customize WHM's Basic cPanel/WHM Setup with your company name, and configure Feature Lists to hide references you don't want clients to see.

How many client accounts can I create?

The number of cPanel accounts you can create depends on your reseller plan's total resource allocation. There's no fixed account limit - you can create as many accounts as your disk, bandwidth, and other resources allow.

What happens if I exceed my reseller plan's total limits?

Your reseller account itself may be throttled or you may be unable to create new accounts. Contact dotCanada to upgrade your reseller plan if you're consistently approaching your limits.

Do my clients get their own cPanel?

Yes - every cPanel account you create for a client gives them their own full cPanel environment with their own login credentials.

Can I host my own website on my reseller account?

Absolutely. Just create a cPanel account for your own domain within WHM, the same way you would for a client.

Is WHMCS included with reseller hosting?

WHMCS is not included - it's a separate product you purchase directly from whmcs.com. However, it integrates seamlessly with your dotCanada WHM account.

Can dotCanada help me migrate existing clients to my reseller account?

Yes! Contact our support team and we'll assist with migrating client accounts to your reseller plan.