What Happens When Your Hosting Account Is Suspended?

If your dotCanada hosting account has been suspended, your website will be temporarily offline and visitors will see a suspension notice instead of your site. This can be concerning, but suspension is usually a resolvable situation. Here's what you need to know.

Why Accounts Get Suspended

There are a few common reasons a hosting account may be suspended:

• Non-payment: If your hosting invoice is past due, the account may be suspended until payment is received.
• Resource overuse: Consistently exceeding CPU, RAM, or other CloudLinux LVE limits can trigger a temporary suspension.
• Policy violations: Accounts found to be sending spam, hosting malicious content, or violating dotCanada's terms of service may be suspended.
• Security issues: If your account is compromised and is being used to distribute malware or send spam, it may be suspended to protect other customers on the server.

What Happens to Your Data?

Your files and databases are preserved during a suspension. Nothing is deleted. You simply lose public access to the account until the issue is resolved.

How to Get Unsuspended

1. Check your email for a suspension notice from dotCanada - it will usually explain the reason.
2. If it's a billing issue, log in to your client portal and settle the outstanding invoice.
3. For other issues, contact our support team to discuss the situation and next steps.

Our team is here to help get your account back online as quickly as possible.