How to Prevent Your Account From Being Suspended

Keeping your hosting account active and in good standing takes a little proactive attention. Here are the most effective ways to avoid suspension on your dotCanada shared hosting account.

Keep Billing Up to Date

The most common cause of suspension is a missed payment. Make sure your payment method on file is current, and consider enabling auto-renewal for your hosting plan in your client portal so invoices are settled automatically.

Monitor Resource Usage

Regularly check your CPU, RAM, and disk usage in cPanel under Resource Usage and Metrics. If you're consistently hitting your limits, it's better to upgrade your plan proactively than to wait for an outage or forced suspension.

Keep Your Software Updated

Outdated WordPress installations, themes, and plugins are a leading cause of account compromises. Hacked accounts often end up sending spam or hosting malware - both of which can lead to suspension. Keep everything updated and remove plugins or themes you're not using.

Use Strong Passwords

Use unique, strong passwords for your cPanel account, FTP accounts, WordPress admin, and any other login. Enable two-factor authentication where available.

Manage Your Inode and Disk Usage

Stay below your inode and disk limits by cleaning up email, cache files, and old backups regularly. Hitting these limits can disrupt your site and flag your account for review.

Comply With Acceptable Use Policies

Shared hosting is not suitable for sending bulk email, cryptocurrency mining, or running resource-intensive scripts. Review dotCanada's terms of service to ensure your usage is within acceptable limits.

Have questions about your account standing? Contact our support team - we're always happy to help.