What to Do If Your Email Account Is Sending Spam

If you've received complaints about spam coming from your address, or if your email provider has flagged your account for unusual activity, act quickly. A compromised email account can damage your domain's reputation and get your domain or IP blacklisted.

Signs Your Account Has Been Compromised

• People are receiving spam emails that appear to come from your address
• You're seeing emails in your Sent folder that you didn't write
• You've hit your hourly sending limit without sending anything
• Your account has been temporarily suspended by dotCanada

What to Do Immediately

1. Change your email password - do this right away in cPanel under Email > Email Accounts > Manage. Use a strong, unique password.
2. Check for other compromised accounts - if you use the same password elsewhere, change those too.
3. Review your sent folder - log in to webmail and check what was sent.
4. Scan your devices for malware - a compromised device may have stolen your credentials. Run a virus/malware scan.
5. Check your email client's saved passwords - make sure stored credentials are updated after the password change.

After Securing the Account

• Set up DMARC to help prevent your domain being spoofed in the future.
• Check your domain against blacklists and request removal if listed.

Contact our support team if your account has been suspended or you need help investigating the source of the compromise.