Do You Offer Managed Hosting or Is It Self-Managed?

dotCanada's hosting plans are self-managed - meaning you are responsible for managing your own website, files, databases, and applications through cPanel. We take care of the server infrastructure; you manage your account and what's on it.

What We Handle

As your hosting provider, dotCanada manages everything at the server level:

• Server hardware, software, and security patching
• LiteSpeed and CloudLinux configuration
• Network uptime and infrastructure monitoring
• JetBackup - automatic daily backups with 30-day retention
• Free SSL certificate provisioning via Let's Encrypt

What You Manage

You are in control of your hosting account through cPanel, including:

• Installing and updating your website or CMS (e.g., WordPress)
• Managing your files, databases, and email accounts
• Configuring your domain settings and DNS
• Keeping your themes, plugins, and scripts up to date

Support Is Always Available

Self-managed doesn't mean you're on your own. dotCanada provides 24/7 expert Canadian support to help you with questions, troubleshooting, and guidance. If you're unsure how to do something in cPanel, run into an error, or need help setting up your site, our team is here for you.

We won't log into your account and make changes for you as a standard service, but we'll always give you clear, helpful guidance to get things working. Contact our support team any time - we're glad to help.