Do You Offer a Money-Back Guarantee?

Yes - dotCanada offers a 30-day money-back guarantee on hosting plans. We want you to feel confident signing up, and we back that up with a straightforward refund policy if things don't work out.

How It Works

If you're not satisfied with your hosting within the first 30 days of your account, simply reach out to our support team and request a refund. We'll process it without the runaround.

What's Covered

The money-back guarantee applies to hosting plan fees. Domain registrations are generally non-refundable, as domain names are registered immediately with the registry on your behalf and that cost cannot be recovered. If your plan includes a free domain, the retail value of the domain may be deducted from your refund.

After 30 Days

Once the initial 30-day period has passed, refunds are handled on a case-by-case basis. If you ever have a billing concern or a service issue, we encourage you to reach out - our team is here to make things right.

Our Commitment to You

The 30-day guarantee reflects our confidence in the quality of our hosting. We've been serving Canadian customers since 2002, and we stand behind our service. If you're ever unsatisfied, we'd much rather hear about it and fix the problem than lose you as a customer.

Have questions about the guarantee before signing up? Contact our support team - we're happy to clarify anything.